Rental Policies
Reservations
To ensure quantities and availability, customers are encouraged to place all rental orders well in advance - at least two months in advance for tents, six months for wedding items, all other orders at least 4 weeks. First time renters must provide a Texas drivers license and home/cell phone numbers. We accept cash, VISA, MasterCard, American Express, Company Checks, and personal checks as form of payment. All orders need to be paid in full 10 days prior to delivery or pickup.
Delivery
Delivery is available with all orders (charges vary according to city) Monday through Friday 8:00 a.m. to 5:00 p.m. and Saturday 8:00 a.m. to 12:00 noon. Delivery charges vary according to city, and include unloading on first floor or loading docks. Additional charges will be added for deliveries requiring added labor such as, but not limited to, steps & elevators. The customer is responsible for order confirmation and accuracy upon delivery. Please notify A-1 Party & Tent Rental at the time of delivery if items are missing or damaged to receive a refund or credit. The customer assumes all liability after A-1 Party & Tent Rental leaves the delivery site.
Pick Up
Pick-up service is available Monday through Friday 8:00 a.m. to 5:00 p.m. and Saturday 8:00 a.m. to 12:00 noon. Items should be cleaned and assembled in a single location as specified earlier. All china, silver, utensils, etc., should be rinsed, food-free, and re-packed in the same containers as delivered. Additional charges will apply for all unreturned boxes and crates, breakage, loss, and excessive cleaning. Linen should be dry and free of debris to prevent staining and mildew. Tables and chairs must be folded, stacked, and ready for pick up unless A-1 Party & Tent Rental is contracted for setup and/or takedown. Items not meeting these conditions are subject to additional fees.
Damage Waiver
A-1 Party and Tent Rental guarantees rental equipment is in top working condition, but we understand that accidents can happen during an event. The damage waiver is a one-time, non-refundable charge to cover the customer against any accidental damage and avoid extra charges. Vandalism, theft, mysterious disappearance and excessive damage are not covered under the damage waiver. Damage waiver does not cover shortage or loss of items, nor does it cover damage due to improper or abusive use of items.
Loss or Damage
The customer retains full responsibility for rented equipment from the time of pick-up/delivery to the time of return. Please be sure equipment is secured when not in use and protected from the weather. Additional charges will apply for missing, burned or heavily damaged items, including wax residue. China, glassware, etc., will be considered broken if returned chipped. We do not rent china or glassware that is chipped; once it is chipped we discard it. If you discover a chipped or broken item when you unpack your order, please notify us at once so that we can promptly replace the item.
Set up and Breakdown
Set up and break down service is available at a reasonable additional cost if arranged in advance. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization and pricing. Call one of our event specialists for the latest setup and breakdown charges.
*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE - THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT.