Here are some questions customers often ask us. If you have a question not answered here, please contact us and we'd be happy to respond to you.
How long is the rental period?
Since most people rent items for weekend events, the usual rental period runs from Friday until Monday. For weekday events, the rental period generally runs the day before the event until the day after the event.
Does the equipment need to be returned clean?
All equipment needs to be returned clean, dry and in the same condition in which you received it whenever possible. The following are exceptions to this policy:
- China, Glassware, Flatware: Often it is not possible for the customer or caterer to wash these items due to the locations of the event or limitations of the facilities. All china, glassware, & flatware should be returned in the crates they were delivered in. They should all be scraped and rinsed free of any food or debris. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pickup. Additional charges will apply for any missing equipment.
- Linens: Please allow the linens to air-dry before you bag them, this will help avoid mildew and other damages to the fabric. Please do not launder them. Replacement costs for linens will be charged if they are returned with wax, burns, or mildew.
- Glassware: Missing glassware tends to be more of a problem than dirty glassware. There will be additional charges for glassware that is broken or not returned. We recommend switching to plastic drink ware during the last part of your party. This minimizes the number of glasses that become "to go glasses."
What is the Damage Waiver?
The damage waiver covers any accidental damage. It is 10% of your equipment rentals and is non- refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.
When do I need to make a reservation?
We suggest to our clients to make reservations as soon as possible. The more notice we have helps us guarantee we can accommodate your needs.
What is your change policy?
Items can be added to your order, based upon availability, right up until the day of your event. However, we can not reduce the quantity of your order within 3 days of your event. Special order or sub-rental items are non-refundable.
Is there a minimum order?
No, we have no minimum order. So feel free to come in and rent those one or two items you might need for you dinner party!
Are colored linens more expensive than white?
No, linens are priced based on size and fabric rather than color. We have many colors in stock and can even special order to match most color schemes.
Is your delivery area limited?
We deliver to most of the East Texas area. Delivery charges do apply and are based on the number of vehicles needed to accommodate your order, as well as the distance those vehicles need to travel. Call us for delivery quotes!
Can I pickup our equipment?
We offer our customers pick up service Monday thru Friday 8am - 5pm and Saturday 8am - 12pm. There are some items that are delivery only.
Do you offer event setup and breakdown?
We do offer setup and breakdown. Contact one of our rental specialists to get the current rates.
What are your payment policies?
We accept cash, VISA, MasterCard, American Express, and company & personal checks with proper ID.
Do I have to pay for rentals that I don't use?
Yes, we charge for all time out.
Where are you located?
We are located at 4005 Judson Road in Longview, Texas.